Change Portfolio Manager

ING is a global financial institution that embraces change. With more than 57,000 employees, the bank offers retail and commercial banking services to thirty-eight million customers in over forty countries. The Change Portfolio Manager bridges the gap between strategy and delivery by providing ING Bank NL’s MT progress insights for all change projects in the COO & CRO domains. 

About ING 

ING is a global financial institution with a strong European base and worldwide presence. Their mission is to empower people to stay a step ahead in life and in business. With more than 57,000 employees, the bank offers retail and commercial banking services to thirty-eight million customers in over forty countries.  

A unique aspect of ING’s way of working is that they embrace the reality that banking is changing. Customer expectations are changing. They want a seamless, personalized experience online and on their smartphones. While more traditional financial players may view this trend as a threat, for ING, it’s an opportunity. They offer a wide variety of innovative initiatives and work closely with fintech start-ups who are disrupting the market with new technologies like blockchain, robotics, and artificial intelligence.

ING bank in The Netherlands (ING bank NL) has a vision: sustainable progress for all. They focus on providing seamless digital services and superior customer service, while assuring safety and compliance. ING bank NL is continuously adapting to achieve this using an agile way-of-working. 

Vacancy: Change Portfolio Manager

ING bank NL has a small, senior team of three change portfolio managers who steer and coordinate the entire change portfolio. Their managers provide insights to ING Bank NL’s management team, and bridge the gap between strategy and delivery. The Change Portfolio team is part of the Global Transformation Experts (GTE) organization, which is ING’s central hub for consultants, change experts, and process experts. 

“This senior portfolio manager has great exposure to the bank’s C-level management and the opportunity to impact the progress of the change agenda. ” – Bastiaan de Ruiter, Head of Global Transformation Experts of ING NL

Each change portfolio manager supports one or two of ING NL’s Executive Committee members and their leadership teams. The new Change Portfolio Manager is responsible for the operations and risk portfolios. And their current priorities include technical, data-driven projects about regulatory requirements (eg. credit model implementation), and projects on operational efficiencies and process digitization across the bank. 

The Change Portfolio Manager is involved in strategic budget allocation, prioritization of changes through the quarterly business review process, milestone tracking, and resolving obstacles. This requires strong analytics and consulting skills, as well as expertise in program management and reporting. Also, experience with backlog management and an agile way-of-working is important. This role is always one step ahead and knows how to get things done, with an eagerness to motivate others in achieving their goals and milestones. 

This role offers exposure to ING at the highest levels and provides direct insights into the bank’s operations and risk environments. It is an excellent opportunity for a management consultant with financial services experience and affinity for change/transformation to enter a global bank that truly embraces change and makes an impact at the forefront of its evolving industry.

Interested?

ING works with Top of Minds to fill this vacancy.
To express your interest, contact Jessica Lim at jessica.lim@topofminds.com .