Business Process Improvement Manager

Kramp is Europe’s number one agricultural wholesaler. They are now driving a digital transformation with a strong focus on e-commerce to accelerate its growth. The Business Process Improvement Manager will map, define, and improve the category management processes that empower Kramp to maintain its position as a leading player in the industry.

About Kramp

Kramp Group is the ultimate one-stop shop and strategic partner for every agricultural dealership in Europe. The wholesaler supplies over 500,000 different spare parts and accessories for clients in agriculture, forest and grass care, and construction, along with a broad portfolio of technical support and business solutions. Kramp is well-known for its reliability, exceptional service, next-day delivery on thousands of items, and excellent value for money.

Kramp is also much more than a parts supplier. By investing in digitization, e-commerce, and innovation, they remain ahead of competitors and strengthen their market leading position. The wholesaler boasts healthy profitability and an annual turnover of over one billion euros. And in recent years, Kramp has achieved significant growth, mainly fueled by its digital transformation and strong focus on e-commerce. As a leading player in its industry – and supported by investor NPM Capital – Kramp is perfectly positioned to continue its expansion strategy.

“Kramp still feels like the start-up we were over seventy years ago. We blend the spirit of a family business with the international success of a large multinational.”  – Eddie Perdok, CEO of Kramp

Kramp’s transformation towards an e-commerce-driven business model means adopting new ways of working throughout the organization. Their previous successful business model in past decades needs to transform in order to leverage and continue to increase its market leadership going forward. That’s why the wholesaler is investing a great deal of time and effort to transform its culture, systems, and processes to match its digital ambitions.

Vacancy: Business Process Improvement (BPI) Manager

The Business Process Improvement (BPI) Manager will define, map, and enhance processes, to deliver clear direction to Kramp’s successful transformation. Their main focus will be on Category Management, a team that’s organized as a central Kramp Group team. They’ll provide a consistent framework to countries where they operate. Members of the Category Management team are located across regions in Europe. The BPI Manager will report to the Global Process Owner and enjoy the autonomy to adopt a hybrid working model, and work between Kramp’s headquarters in Varsseveld and its innovation-oriented hub in Utrecht.

“To accelerate Kramp’s digital transformation, ideally the BPI Manager is familiar with process improvement in an e-commerce setting and can leverage their knowledge to inspire Kramp colleagues and propel us forward.” – Ineke de Moor, Director of Product Management of Kramp

The BPI Manager will establish category management processes that will help Kramp transition into a fully-fledged e-commerce model. They will identify and implement business processes and technology improvements, and drive standardization to boost efficiency.

Additionally, the BPI Manager will enable a data-driven approach to problem analysis and solution design. One of their main challenges will be the vast scale of Kramp’s operations. With more than half a million SKUs, the BPI Manager must prioritize effectively to navigate the complexity that comes with these very large product volumes.

A core responsibility of the BPI Manager is to translate the category management strategy to optimize daily operations. They will collaborate in cross-functional teams to improve the processes for assortment and brand positioning, new product launches, address customer needs, and more. In addition, this role will work on pricing and continuous improvement (CI). They will be the linking pin to Kramp’s Group-level CI team and its international CI community. Together, they will embed a culture of continuous improvement in the product management organization and provide input for best practices to incorporate into the Group’s CI roadmap.

During the first year, this role will focus on mapping current processes, kickstarting the optimization efforts, and piloting new process designs in smaller categories, such as forest and grass care. A process-minded approach and soft skills that inspire people into action are key to success.

The BPI Manager is in a challenging position to launch a new way of working and contribute to Kramp’s digital transformation. Their potential impact on a soon-to-be two-billion-dollar organization will open up exciting next steps and follow-up opportunities for this key role.

Interested?

Kramp is working with Top of Minds to fill this vacancy.
To express your interest, please contact Charlotte Braat at charlotte.braat@topofminds.com .