TVH

TVH delivers products and services that keep its clients’ equipment running smoothly no matter where in the world they are. The company has a digital product catalog of about sixty billion spare parts and accessories for material handling, industrial vehicles, construction machinery, and agricultural equipment. TVH’s product database includes parts for cooling, filtration, tires, engines, brakes, hydraulics, and fuel systems and is tailored toward dealerships, sales and service companies, and rental agencies. With its enormous catalog and same-day shipping (for over 95 percent of orders), TVH minimizes downtime and maximizes the lifespan of its customers’ fleet and machinery.

TVH is headquartered in Waregem, Belgium, and operates from 81 branches across all continents, including a regional main office in Kansas, US. The company employs about five thousand people and reported a 2021 consolidated turnover of 1.3 billion euros. To build on its success, TVH has developed a strategy that centers around leveraging scale advantages and focusing on the customer experience. Over 85 percent of the twenty thousand orders the company processes daily are done through its online ordering system and direct customer integrations. That is a great starting point for TVH to expand and improve its digital offerings and successfully transform into a full-fletched global corporation with strong digital capabilities.