CloudTeams

CloudTeams originated as a spin-off from the successful Benelux logistics scale up Homerr. Exponential growth, low margins and very high customer pressure demanded a creative solution to the question of how to set up a flexible customer service team which can easily grow in size while still maintaining high quality standards.

This fast-growing scale-up helps businesses who are struggling with customer satisfaction goals, seasonal peak issues or challenges filling vacancies overcome these challenges and achieve their goals by providing easy, fast, and fair-priced outsourced support solutions. The company offers outsourced support solutions tailored to meet the diverse needs of modern businesses, specifically focusing on increasing efficiency and customer satisfaction. Their main service offerings are customer support, back-office operations, and technical assistance.

CloudTeams is headquartered in Amsterdam and has a diverse team of around 50 people. The company also has different support teams located in Suriname, India and Madagascar to be able to offer 24/7 omnichannel customer support. All teams are selected and trained to ensure that the company can guarantee around the clock support in multiple languages including English, French, and Dutch. CloudTeams leverages AI-powered support teams to ensure rapid scalability and consistent quality output while also streamlining essential tasks and saving valuable time. AI technology empowers both CloudTeams and their clients’ staff to enhance efficiency and continuously improve their knowledge base.

Cloud Teams believes that diversity leads to more creativity and productivity, recognizing that each individual has different ideas, each of which contributes to the company’s success. CloudTeams values teamwork and inclusion and encourages continuous learning, bold experimentation, and a relentless pursuit of excellence in everything they do.

Continuously pushing the boundaries of innovation, CloudTeams is committed to empowering businesses to thrive in an increasingly digital world. The scale-up is focused on continuing to provide cutting-edge solutions that enable teams to collaborate seamlessly and achieve extraordinary results together. The company sees potential to grow significantly in the coming years and is currently in the middle of an important transition to scale-up their operations and client portfolio.