Director of Customer Success

Recruitee’s SaaS product allows customers to boost their recruitment processes and grow their teams together. The Director of Customer Success will address key strategic challenges like churn prevention, driving adoption, and upselling, while leading a team, and working closely with senior leadership and department heads to sustain the scaleup’s impressive growth rate.

About Recruitee

Recruitee’s founders knew first-hand how time-consuming recruitment can be. They recognized the need for a simple tool that could provide a clear overview of the entire hiring process. To capitalize on this opportunity, they developed an intuitive, cloud-based Applicant Tracking System (ATS) that supports hiring processes every step of the way. The scale-up empowers organizations to work together and build winning teams through a tool that is accessible to everyone.

Recruitee’s SaaS solution is tailored towards SMB and mid-market businesses from all industries up to about a thousand employees. The number one collaborative hiring software provides the right tools to support a strategic and collaborative recruitment process that is more exciting and less stressful. Customers can leverage Recruitee’s software to build custom pipelines, attract and source top talent, evaluate candidates, organize and automate recruitment processes and enhance employer branding.

“Collaboration has always been at the heart of how we run Recruitee. It helps us solve problems better, set ambitious goals, achieve them at speed and add value for our customers.” – Perry Oostdam, CEO and Co-Founder

Headquartered in Amsterdam, Recruitee has more than 118,000 users from 5,000+ companies across more than seventy-five countries. The scaleup’s primary markets are the Benelux, the DACH region, and the US and Canada. Recruitee currently employs over 200 people and is planning to rapidly expand its team. Supported by PE-investor PSG Equity, which specializes in B2B software, the company is still doubling its revenue every year, which is astounding given the phase Recruitee is in.

Vacancy: Director of Customer Success

The main goal of the Director of Customer Success will be to make sure all customers love Recruitee. This role will lead the teams responsible for customer success and customer support and work closely with senior leadership to translate customer feedback and behavior into commercial opportunities. The Director of Customer Success will report to the COO with the opportunity to contribute to Recruitee’s overall strategy by challenging the fundamentals of the business, e.g., product features, upsell paths and pricing approach.

“We strongly believe in product-led growth. To scale this fast and support so many clients, we have to rely on our amazing product. Our Director of Customer Success should understand how our product works and should get excited by the magic it brings to our customers.” – Robbert Flipsen, COO

The Director of Customer Success will manage a department of thirty-eight people, and four will report directly to them. As these direct reports run the day-to-day customer success and support operations, the Director of Customer Success will be able to focus on high-level, strategic challenges that help Recruitee grow.

Current topics include: optimizing the onboarding of about 200 new customers each month by improving scalability through automation and process efficiencies. This ranges from full service, to intensive hand holding, and change management); reducing churn by analyzing e.g., price, product, sales, and customer feedback; and, upselling existing clients to more premium product plans. To tackle these challenges, this role will need to be able to calculate key metrics, recognize trends in data and translate numbers into actions.

The main responsibility of the Director of Customer Success will be to use their knowledge of customer preferences to identify commercial opportunities and facilitate business growth. This will require close collaboration with senior leadership and peers in Sales, Marketing, Partnerships, and Product, as well as the C-suite. They will build strong relationships with the other department heads, understand their needs and together accelerate the growth of Recruitee.

The Director of Customer Success will become part of a promising international scale-up and will enjoy the opportunity to significantly contribute to its future success. It’s an exciting role where they can rely on an amazing, state-of-the-art product that excites customers with its quality and intuitive interface.

Interested?

Recruitee is working with Top of Minds to fill this vacancy.
To express your interest, please contact Gijs Millaard at gijs.millaard@topofminds.com.