Catawiki is a global auction house for collectibles. In 2015, Catawiki won the Deloitte Fast500 as Europe’s fastest growing company. Their competitive advantage stems from their unique business model. All auctions are curated by auctioneers to ensure quality and reliability. Both buyer and seller pay a commission. Buyers pay through the platform at the moment of purchase; if the customer is satisfied, the seller receives the payment two weeks after delivery. The Manager Accounts Receivable has a pivotal role in this model.
Catawiki has come a long way since it started in 2008 as a crowdsourced catalogue – a wiki – of comic books. It currently is the number one auction platform for collectors worldwide. Every week, about thirty thousand fascinating objects are auctioned off at the Catawiki platform, ranging from stamps to oldtimers. Catawiki has always been and will always remain one single platform connecting international audiences. Every month, over 12 million people from around the world visit the website. The website and all lots are available in 14 languages, including traditional Chinese and Mandarin.
“We are in the unique position of being able to fill the gap between eBay and the more traditional auction houses.” – René Schoenmakers, Founder & Board Member Catawiki
Catawiki has its headquarters in the Netherlands (Assen and Amsterdam), and commercial offices in France, Italy and Spain. From these offices, relationship with sellers in the different markets are maintained and developed. Because Catawiki is a single platform open to all markets worldwide, the Finance department is based at the Dutch headquarters.
About the vacancy: Manager Accounts Receivable
Transactions are at the heart of Catawiki’s business model. In the business of collectibles and rare objects, authenticity and trust are crucial. And in this world, Catawiki has emerged as a trustworthy intermediate, taking the risk out of dealing with sellers on the internet. Buyers can trust Catawiki to hold on to their deposit and only forward it as a payment after authenticity and quality of the object has been confirmed. The Manager Accounts Receivable is responsible for leading and managing all debt collection activities and ensures accurate and timely processing of customer accounts. To manage all these processes correctly, the Manager Accounts Receivable oversees the global Accounts Receivable team. This involves setting consistent KPI’s, building productivity measurements, supervising the existing team and coaching members to enhance their performance, quality and productivity. Where necessary, the Manager will also recruit new talent for the team. The Manager will direct the monthly close of accounts receivable (including ageing) to ensure information is complete, accurate and reported in a timely manner. This will also involve gathering insights to optimize accounts receivable data and processes. Compliance with all national and EU debt collection procedures and requirements is crucial. Liaising with stakeholders is another important part of this role. For example, the Manager ensures that the product organization is informed of debtor characteristics for uncollected amounts, so that they can develop enhanced fraud detection and better products. Excellent stakeholder management skills will also benefit the performance of external debt collection agencies. The Manager Account Receivable reports directly to the CFO.
“As with most Accounts Receivable roles, efficiency and performance are critical, but there is more. In this role, it’s crucial to balance collection processes with customer satisfaction to maintain marketplace reputation.” – Willem van Wijmen, CFO
- Comfortable in a cross-functional setting
- Result and data driven
- Strong process management skills
- Proficient in English and Dutch
- Bachelor’s Degree or higher (or equivalent);
- At least 6 years’ experience in Accounts Receivable / Debt Collection
- Managing a team of debt collection agents in a tech environment
- Expert in international legal requirements for collections
- Working across finance, sales and CS teams