Chief Customer Officer

This scale-up will be the #1 digital health platform in Europe, covering all aspects of a healthy lifestyle. Its mission is to keep people – young and old – healthy. Supported by a professional PE investor, the company is on a full-blown acquisition spree across Europe.

A fresh management team has just been formed and the Chief Customer Officer (CCO) will be the final addition; a highly entrepreneurial role with ‘skin in the game’. The CCO’s portfolio includes data, tech, marketing and sales, and he/she runs an expanding team of 10 internal and 5 external professionals. Marketing & sales is in place, data & tech team is to be build.

LEADING DIGITAL HEALTH PLATFORM

The company is building the capabilities and organization to lead the wave of digital health. The mission of the company is to help its members adopt a sustainable healthy lifestyle. The combination of a strong presence in the physical world and a personalized health platform, tailored to the preferences and needs of the individual, will make this company the number 1 digital health platform in Europe. Key to the strategy is a series of acquisitions to increase the physical footprint and use the increased customer base to further strengthen the data driven propositions.

VACANCY: CHIEF CUSTOMER OFFICER (CCO)

The CCO leads the design and development of the new digital health platform. He/she manages data & tech teams (Product Owners and Data Scientists) and Marketing and Sales (e.g. brand value, campaigns, website, pricing and social media) to have full grip on the end-to-end customer journey. One of the CCO’s key responsibilities in Marketing & Sales is to implement a strong data driven approach. He/she uses his/her data-savviness and commercial feel to build powerful brands and branding campaigns.

“We’re building a technology-first organization and for that we need the best people we can get. Especially for the role of CCO we need nothing shy of brilliance. He/she drives future success and stands at the core of our strategy.” – CEO

The first task of the CCO is to create an optimal digital health experience. He/she develops the fully integrated, personalized and data driven platform. The CCO is the creative and strategic mastermind who comes up with new and innovative functionalities based on own experience and extensive customer data. The CCO leads the teams that design and maintain the algorithms, platform architecture and data gathering and storage.

The CCO oversees the customer journey across all geographies and his/her work impacts the experience of each and every customer. With international expansion the work of the CCO becomes increasingly complex, therefore the company needs to hire an initially overqualified executive.

PROFILE

• 10+ years of experience
• Strong track record in data, tech, marketing and strategy
• Passionate about a healthy lifestyle