Working at OLX
OLX, part of the global platform operator Naspers, is the world’s leading classifieds platform focused on high growth markets. They have a clear purpose – to empower millions of people across the globe by helping them connect and share their goods and services. This inspiring purpose has helped OLX build their scale, serving over 240 million unique users every month and generating over 11 billion monthly page views in more than 40 countries. They have over 1,000 committed employees making a difference based in over 20 offices.
The Business Analyst covers all OLX
’s customer interactions to find actionable insights and help local teams improve their products and performance. Its research scope ranges from CRM activities (push, email, text) to digital marketing (social, search engine, banners, re-targeting) and monetization.
The CLM Strategy & Operations team
The Business Analyst is a member of the CLM Strategy & Operations team (read more about the CLM team here
). The team runs the day-to-day operations of global CLM and is the custodian of all customer interactions. The Business Analyst turns vast amounts of data into actionable insights, helps local teams prioritize input from different sources, coordinates roadmaps with CLM data and creates new vanilla treatments.
OLX wants a business consultant who is extremely data driven and SQL savvy. This person is right on track in a consulting career, but ready for a role that is closer to the real action and eager to have a true impact. The Business Analyst may have to adapt to the speed and agility of a fast growing internet giant, but it’s well worth it because this environment offers a stellar career path at Naspers and beyond. To get there, the Business Analyst will expand their analytical abilities and become a true expert in customer experience.